Comcast

We have made a few inquiries to try to get our phone service fixed. It went out in the lightning storm. They try every way to get us to fix our own phone. On our third try, we called and the message says they are experiencing 'higher than normal' call volume, which it always says. This means that it is normal; not otherwise. First it said six minute wait time, and it encouraged us to hang up. When we didn't, it asked us to call back at our convenience because the wait time is more than ten minutes. See, it's all about our convenience.